Your question: How do I complain about Air India?

Where can I complain about Air India?

Call 24×7 Customer Care numbers 0124-2641407 / 020-26231407 / 1860 233 1407 from MTNL / BSNL lines and Mobile / landlines of most private telecom operators in India only.

How do I escalate a complaint to Air India?

You can email us at If you are not satisfied with the support provided by the call centre and customer support mail team, you can forward the complaint to the Nodal Officer for passenger complaints. You may reach the Nodal Officer on the email :

How do I lodge a complaint with DGCA?

In case of non-redressal of the matter within the stipulated time frame, you still have an option to take up the matter with DGCA by simply filling out a grievance redressal form or by contacting the authority through call or an email.

How do I escalate my refund with Air India?

To successfully lodge a complaint, you should first approach the help desk situated at the airport. You’ll get the option to complain manually or electronically at these hubs. In addition to this, you can call on any of Air India’s customer helpline numbers- 0124-2641407 / 020-26231407 / 1860 233 1407.

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Is Air India going in loss?

Air India is likely to incur a loss of ₹9,779 crore for the financial year 2020-2021, according to provisional figures shared by the Centre in Lok Sabha on Thursday.

Is Air India refunding money for Cancelled flights?

AirAsia India said in a statement that it has processed refunds for 99% of the over 240,000 PNRs impacted due to cancelled flights, and the amounts were processed to the original source—the passenger’s account or credit card, or returned to the online or offline travel agent.

Who is CEO of Air India?

How long does it take to get refund from Air India?

Air India Refund Process: Here’s How To Claim Your Refund

The airline has also stated that they will be processing the refund within 21 working days. As per Air India, “The process of refund of tickets issued by travel agents is open.

Where can I escalate an airline complaint?

A dedicated email id, ‘‘, has been created in the DGCA website for complaints to be lodged. Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.

How do I write a complaint letter to an airline?

Travel Tips Video

  1. Use plain paper or personal letterhead for your complaint letter. …
  2. Describe in detail the problem you had on the flight. …
  3. Ask for the specific action you’d like to see from the airline to remedy your problem or address your complaint.
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How can I contact DGCA India?

All India Number(s): 011-2462 2495. 011-2462 2499.

What happens if my Air India flight is Cancelled?

You will not be compensated if you have decided to cancel your flight. On Air India website, we can assist you to rebook your ticket. … If the ticket, the rebooked tickets, happens to be more expensive than that of the original flight, you will pay for the difference.

What is the date change charges in Air India?

Modification Charges: INR 2500 or equivalent will be charged as a date change fee per passenger per sector for international flights and INR 1100 or equivalent will be charged as a date change fee per passenger per sector for domestic flights** provided the modification is done atleast 12 hours prior the scheduled …

Is Air India a good airline?

Air India is Certified as a 3-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff.

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